City of Industry Hotel


Most importantly, we are a smoke-free property. Cigarettes, cigars, and candles are not permitted in the guestrooms or on the balconies. Please respect this aspect of our resort. A cleaning fee of $200 will be charged to all guests who ignore this.


We take the utmost care to ensure that the personal information we obtain from you is used only for the purposes we describe. You may wish to submit a message or question to Pacific Palms Resort using our online forms or to subscribe to our email list using our sign-up feature. In response, we may ask for information, such as your name, email and ZIP code. In the event you opt to provide us with this information, we will only use it for the purpose specified. Personal information collected during the reservation process may be used to communicate with you about your stay(s) at Pacific Palms Resort. In addition to the potential need to communicate with you about your stay(s) at Pacific Palms Resort, we always seek to improve our online booking, marketing and other services and may, therefore, collect and analyze information from and/or about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system type and version, referral source, length of visit, page views, website navigation paths and service usage) to that end. Pacific Palms Resort uses cookies, which is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. We will use cookies to keep track of you whilst you navigate the website. Cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date. Pacific Palms Resort uses Google Analytics to evaluate the user experience of the website. Google Analytics provides statistical and other information about the website using cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google stores this information. If you choose to subscribe to Pacific Palms Resort’s Contact List using the sign-up feature, please know that all communications will provide an opt-out button to allow you to choose not to participate in future online marketing. In deciding whether to join such lists, please note that they are only used for Pacific Palms Resort purposes or in joint promotions with partners. We do not sell, rent or share any of your personal information on such lists with any other party, including any third-party joint promoters, nor use it for unapproved commercial purposes. You may request to be removed from our lists at any time. All emails distributed to our lists will contain easy, online access to unsubscribe..


Use of the website signifies your consent, as well as the consent of the company for whom you use our website and whose information you submit (if any) to this online Privacy Policy, including the collection and use of information by Pacific Palms Resort, as described in this statement, and signifies agreement to the terms of use for our website. Continued access and use of our website without acceptance of the terms of this Privacy Policy relieves Pacific Palms Resort from responsibility to the user.